FLAWLESS AUTO MALL OWNER MANUAL

I flew in to Fort Lauderdale last week to purchase a rare, 2015 Buick Regal GS with a manual transmission. I hope you can understand my frustration. It is easy to provide good service in easy situations. A great service will show better in difficult situations. I am not planning to go back to your dealer never and ever again. I am just writing you this, because I believe you and the people who handle the dealer should know all this things. Why I have been hearing since the beginning justifications and arguments?Īfter I tested my car yesterday with your wheels, the car was better and shake a little bit (For me it's fine like that) but, when they put my wheels back. Why no one tested my car since the beginning in a highway? I assuming nobody test it, because they returned my car all the time like it was fine. Why the Technician, in front of you and me, admitted that he didn't know that the problem it was the car was shaking it? he said that he just got told that he had to replace the axle. Why did I receive my car after you replaced the axle with the same problem and they told me they tested and it was fine? Why you charged me $120.00 (GMC told me will be $85.00) for re balance my car if the wheels are bad? I am very frustrated with this, because I can understand the following questions. Don't you think? That is what I asked, but after all this situation, i just got told yesterday that my wheels are bad. I am not a mechanic or tech, but if someone bring me a car shaking, the first thing that I'll do will be checking the wheels. I got it back with the same problem, but yesterday.even worse. I was hoping you will test it, because the Tech, in front of you was saying that he didn't feel nothing wrong with my car.Īfter been in your dealer for more than 7 times, testing, fixing, drooping and picking of my car. I think I talked to you in person last week with one of the Technician and I was hoping, and also asked, for someone else, bedside the tech, to test my car. In fact, I am very disappointed with your services and diagnostics. You can read the story in the following email that I sent to the Service Manager.but, he never answered: I tried to respond back to the service that does this review but my iPad won't let me sign on to the dealership. I have always taken my car to Ed morse paying top money for repairs expecting quality work, and also by the way I baby my car and drive it normal, I don't understand why I get service like this from a dealership. And it was brought back and said it is now another problem. Don't you think with all the money I spent, I would have had that fixed also, well they took the word of the tech who lied.

They replied it was loose when I brought it in.

Also had steering column taken apart for rebuild of security system and left stealing column loose. I had four struts put in, and they bounce like there cheap or not the right part, and that's after they couldn't find the right parts and made me wait five days before they could find a part. I had extensive work done on my 2002 transam ws6, rear differential rebuilt, bearing wore out in a little over a year.

Flawless auto mall owner